Tru By Hilton Charlotte Ayrsley
What Guests Say
Facilities were new, clean, simple, spacious. Breakfast was good. Hot coffee was always available. Pool table was a nice touch.
Kathy
January 2025
The staff was absolutely fantastic! From the moment I walked in, they were warm, welcoming, and incredibly attentive. They went above and beyond to ensure everything ran smoothly, offering excellent service with a friendly attitude. Their professionalism and kindness truly made the experience enjoyable. Highly recommend!
Olivia
March 2025
Every member of the staff was so friendly and welcoming! The room was great. It was super clean. I love the cute wording of things on the signs. The location was fantastic.
Heather
December 2024
The hotel was in a very nice location, I felt safe. I was very pleased with my receptionist Jada. She was very friendly and gave awesome customer service. She took the time to provide a short brief about breakfast time, check out, and even helped me to make tea. She certainly left a lasting impression, so much that I would book a future reservation at this location. Thank you Jada! 😊
Shayann
April 2024
I loved the cleanliness. The staff were very friendly and professional. The spaciousness of the room made for a comfortable stay. The coat hooks were a great idea. All the extra space under the counters for luggage storage instead of drawers people rarely use was genius. Having the wipe board in front of the elevator providing information with things to do, restaurant suggestions etc.
Yolanda
January 2025
Breakfast was amazing and the availability of the coffee station and microwave was a plus
Diane
January 2025
The property was great! The best part about the whole thing was the young lady at the front desk Jada! Her customer service was exceptional! We booked through booking. Com and some how what we book wasn’t what she was showing on her computer but she was very professional and took care of the situation. As we were checking out she was there to greet us with a smile on her face. Tru you did a great job with hiring Jada for this position. Her smiling face and great attitude is exactly the kind of person you need working the front desk.
Johnnita
March 2024
It was beautiful and peaceful, made me feel safe.
Celeste
April 2024
We chose the hotel because of its close location to Carowinds and the airport. The neighborhood is neat and clean and some restaurants are in walking distance. Ample free parking is available. The room/bathroom was large and clean.
Carolin
August 2024
The staff was friendly and down to earth. Very relatable and knowledgeable about their jobs. The best experiences I had were with the breakfast staff and a few front desk associates I met. Regina Simmons, Jada Banks, Pam Reynolds, and Linda Merritt! I was always met with a greeting, kind words, and a smile. It is truly the little things that matter. Great job ladies.
Tisha
February 2024
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